World's Largest supplier to Knife makers from beginner to expert

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FAQs

How Can I Contact You?

Use the online form to send us a message 24/7 and we will respond as soon as possible. 

Monday - Friday 7:00 am to 5:00pm call us at 800-351-8900 and speak to any member of our team for help.

 

What Kind of Steel Should I Buy?

Check out our Blade Steel Reference Guide for information on great steels.

 

Which Quench Oil Should I Choose?

Download our Quench Oil Recommendations Chart to learn the best quench oils for a variety of steels.

 

What are there Cancer / Birth Defect Warnings on my products?

Responsible advertising is important to us as well as following all state regulations and laws where we sell products.  To learn more about these warnings, please download our Proposition 65 Warning Information Sheet.

Order Status

My Account

1) Click the 'My Account / Order Status' link at the top right side of our site.

2) Enter your email address.

3) Select 'I am a new customer'.

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

Click the 'My Account / Order Status' link at the top right hand side of our site to edit your account information.

In the 48 contiguous states, we offer flat rate shipping of 12.95 for any order of any size with the exception of steel over 18" and some machinery and equipment.

If your order contains steel over 18" long, then your flat rate fee is 17.95.

This offers the most flexibility of ordering with confidence at a guaranteed rate of cost.

If your order is to be shipped outside of the 48 states, then you will be offered multiple options upon checkout for USPS, UPS, and FedEx.

International customers may also see shipping options with duties and taxes included to guarantee the total shipping cost.

For international shipping that does not includes duties and taxes, you will be billed directly by your government before the package will clear customs.

All shipping rates are our best rate negotiated with each carrier and does not include any additional fees above what we are charged by the carrier.

Click the 'My Account / Order Status'link at the top right hand side of our site.

Under the login box you'll see a link that says 'Forgot your password?' Click here'.

That link will send an email to you with your password.

All orders must be inspected withing 10 days of receipt.

If you are not satisfied with your product(s), please call 800-351-8900 for a
Return Authorization Number.

To be eligible for a return, your item must be unused, unaltered, resaleable, and in the same condition that you received it.

Used merchandise will not be accepted.

We will exchange the product or issue store credit.

Customers must pay shipping cost to return items. Restocking fees may apply.

There are certain situations where we cannot accept returns:
DVDs, Books, Machinery and Parts.

Merchandise without a Return Authorization number may be refused.

Shipping
To return your product, you should mail your product to: Jantz Supply, Inc., PO Box 584, Davis OK 73030, United States

You must write the Return Authorization Number on the outside of the box. This helps us route the package to our Returns department for
faster processing. Returns without an RA number on the box may be delayed in processing.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a
refund, the cost of shipping will not be refunded.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t
guarantee that we will receive your returned item.

If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.

You can email orders@jantzusa.com or call us at 800-351-8900

All orders must be inspected withing 10 days of receipt.

If you are not satisfied with your product(s), please call 800-351-8900 for a
Return Authorization Number.

To be eligible for a return, your item must be unused, unaltered, resaleable, and in the same condition that you received it.

Used merchandise will not be accepted.

We will exchange the product or issue store credit.

Customers must pay shipping cost to return items. Restocking fees may apply.

There are certain situations where we cannot accept returns:
DVDs, Books, Machinery and Parts.

Merchandise without a Return Authorization number may be refused.

Shipping
To return your product, you should mail your product to: Jantz Supply, Inc., PO Box 584, Davis OK 73030, United States

You must write the Return Authorization Number on the outside of the box. This helps us route the package to our Returns department for
faster processing. Returns without an RA number on the box may be delayed in processing.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a
refund, the cost of shipping will not be refunded.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t
guarantee that we will receive your returned item.

We strive to ship all orders received by 2pm Central Time on the same day received.

Orders received after that time, or if we are especially busy, may ship the next business day.

Carriers only pickup up Monday through Friday in Davis, OK.

If there is a problem with your order, we will call, email and possibly text you to communicate any issue and keep you updated.

After placing your order, you may click the 'My Account / Order Status' link at the top right hand side of our site to track the status of your order.

You will receive a shipment confirmation when your order has shipped and tracking information within 24-
48 hours of shipment.

International Shipping

We ship worldwide to all countries allowed by USA law.

We cannot ship to countries where the postal service, UPS and / or FedEx are not providing services.

International orders are shipped based on the customer's choice of carrier and rate at checkout.

All duties and taxes are the responsibility of the customer.

You can check your country's availability by creating an account - by clicking the 'My Account / Order Status' link at the top right hand side of our site.

During signup we'll ask for your shipping address details including country.

If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time.

We accept most major credit cards, debit cards, PayPal, Shop Pay and bank wire transfers.

During the checkout process you may choose any of our current payment options and continue to place your order.

Please note that we will not ship your order until we receive payment from you.

All orders must be inspected withing 10 days of receipt.

If you are not satisfied with your product(s), please call 800-351-8900 for a
Return Authorization Number.

To be eligible for a return, your item must be unused, unaltered, resaleable, and in the same condition that you received it.

Used merchandise will not be accepted.

We will exchange the product or issue store credit.

Customers must pay shipping cost to return items. Restocking fees may apply.

There are certain situations where we cannot accept returns:
DVDs, Books, Machinery and Parts.

Merchandise without a Return Authorization number may be refused.

Shipping
To return your product, you should mail your product to: Jantz Supply, Inc., PO Box 584, Davis OK 73030, United States

You must write the Return Authorization Number on the outside of the box. This helps us route the package to our Returns department for
faster processing. Returns without an RA number on the box may be delayed in processing.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a
refund, the cost of shipping will not be refunded.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t
guarantee that we will receive your returned item.

Guarantees

It is our commitment to provide you with the best value, at the best price. We value your business and strive to keep our prices low, and SAVE you money!

We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.

This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.

Pricing and Billing

You only have to pay sales tax if you are located in Oklahoma.

Click the 'My Account / Order Status' link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.

Click the 'My Account / Order Status' link at the top right hand side of our site to print invoices.

Credits usually take 7-10 business days from the time we receive your item(s).

Your credit card will be charged when your order is ready to ship.

Buyer's Guide

To purchase a gift certificate for someone, click here. If you are the recipient of a gift certificate and would like to redeem your gift certificate, click here.

To find the product(s) you're looking for, you may (1) use the navigation menus on the top, left & bottom of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.

To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left & bottom of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a 'hand'. Whereas scrolling over anything that is NOT a link will leave your cursor as an 'arrow'. You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.

After adding items to your cart, click the 'View Cart' link at the top of this site to view your cart. At the bottom of the shopping cart you'll see a box where you may enter your coupon code.

Additional Support

Please click here for our company contact information.

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